Carusto system allows you to record phone conversations. It can be automatic recording of all calls of the user, calls through the certain trunks, as well as calls arriving from/to specific numbers, groups or queues. Also, the Carusto system allows to make personal recording. It should be activated by subscriber during a call.
Using the interface
To activate a call recording using the interface:
- Click the “Record” button on the active call panel during the conversation. You will hear a beep and the icon will change the color to red.
- Click this button again to deactivate a call recording.
Using the feature key
to activate call recording using the feature key:
- Dial *1 during the conversation. You will hear a beep.
Personal call records are displayed in the section History. To listen to the record click on the sign beside it.
Combination *1 is the default code. You can change it in the section Service codes.
To make a personal call record this function has to be enabled in the Group settings, разделе Features access section.
You can activate the recording of all calls of a specific user in the Users menu, section "Advanced settings".
To activate the call recording to or from a certain number, you need to add the "Record" rule to the desired context in the appropriate route.