This is a single telecommunications network that combines different types of connection (chat, voice chat, video, fax, etc.) and various access devices (desktop computer, mobile phone, fax, etc.). The main purpose of "Carusto" software - is to create a single solution, that joins telecommunications infrastructure and mini-CRM system with flexible settings, allowing to solve the full range of tasks.
Carusto Unified Communications
How can it help your company?
Your employees are always connected by a single corporate numbers. You know exactly that a call from the client will be delivered to the required employee.
Secured protocols will provide the safety of your communications from the other people and unathorized attempts to listen.
Free calls within the system. Optimize your communication costs, set rules and make calls at the most favorable rates of your operators.
The app allows you to locate employees and, according to this, redirect calls and allocate tasks more efficiently, as well as to analyze the use of time.
Information about the location of an employee can be used for intelligent routing of calls. For example, colleague of the employee who is on a business trip, can determine in advance the technology for communication, which will help quickly and efficiently on the time and money contact with a colleague - to make a video call, telephone conversation, send a chat message, an email, a fax or a voice message.
Mobility Solution redirects the call to the mobile numbers of employee, taking into account preset rules of user availability by time and his status (DND, Away).
Corporate сhat is another convenient mean of communication for employees. Colleagues do not distract each other with calls, staying in touch all the time. All messages history is stored. Chat is available during a call, it gives an opportunity to consult with colleagues invisibly to the interlocutor.
Carusto Unified Communications provide the opportunity to make calls and faxing without a phone.
You can use the software directly on your computer without having a landline or mobile phone. By installing the software on your laptop, you can manage all calls from anywhere, simply by connecting to the Internet. There are an extensive variety of features - to answer calls, to redirect, to park, to listen, to intercept, to record calls, to participate in conferences, to send and to receive fax messages.
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Combined telecommunication system for all of your employees and offices, uniting mobile and fixed numbers in order to reduce costs and organize work.
Intelligence system for monitoring the efficiency of your employees and the effectiveness of communications. Metrics and reporting system.
Carusto Software allows to organize higly effective call center in few clicks.