Carusto IP-PBX

Carusto
IP-PBX

"Carusto" software is flexible in settings and easy to use solution for solving your tasks in telecommunication field.

Advantages

Carusto IP-PBX

5-сlass telephony
5-сlass telephony
Parking, Recording, Call Forwarding, Call share, Call Interception
Unique constructor (call processing)
Unique constructor (call processing)
Easy to use, intuitive interface-constructor to configure, run, and handle events and calls on the system
Advanced integration
Advanced integration
Integration with your database, authentication server or mail server in a few clicks
Mobility, faxes and other services
Mobility, faxes and other services
Mobility, Voicemail, Fax, Multi-location
Support for most devices
Support for most devices
PCI, SIP devices, desktop phones
Easy to administrate
Easy to administrate
Users, Groups, Scenarios adding and setting up
View all features

How can it help your business?

How can it help your company?

Telecommunication costs reducing

Telecommunication costs reducing

Free calls within the system. Optimize your communication costs, set call rules and make calls at the most favorable rates of your operators.

24/7

24/7

At the time off your customers will be able to obtain the necessary information through the IVR, or leave a voice message.

Working processes optimizing

Working processes optimizing

Your employees can work more effectively. Working hours will be optimized and business processes will be automated.

Smart routine
Smart routine

Call routing takes place on the base of flexible adjustments set by the system administrator or user. The system allows you to perform routing on the base of conditions: working / non-working hours, the user's time, the black list, the query result in a third-party database, etc. Smart routing allows you to process a call with maximum efficiency and speed.

Unique script designer
Unique script designer

The unique script designer allows you to implement any logic of processing calls in accordance with the needs of your company. Graphic Editor allows you to make changes in an intuitive manner. Experienced PC user will cope with the calls script full editing. Create customized call scripts based on the work schedule, the availability of IVR and staff busyness.

Interactive voice menu
Interactive voice menu

The automatical informing the of a customer, according to his request, redirection to the various departments, playing music or advertising information while waiting for response could be set up in the system. Alongside this, the employee who answered a call can see the wat, which makes the client to get to the right department, so he can understad what question the client has.

Call recording
Call recording

The system of management and control greatly simplifies the ability to record telephone conversations. The application can be configured in a way that will record every employee's conversation . It is also possible to record all telephone conversations of a specific group of users. There is a mode of selectively recording of user's conversations. Ability to record conversations ensures the safety of critical information. All important phone conversations could be recorded and later listened in the section Call analytics. Audio files can be downloaded or transferred to other employees, which ensures the accuracy of information transfer.
The call center can manager could record the conversation of any agent, and thus make the quality evaluation of work of each employee.

Still in doubts ?

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