"Carusto" software is flexible in settings and easy to use solution for solving your tasks in telecommunication field.
How can it help your company?
Free calls within the system. Optimize your communication costs, set call rules and make calls at the most favorable rates of your operators.
At the time off your customers will be able to obtain the necessary information through the IVR, or leave a voice message.
Your employees can work more effectively. Working hours will be optimized and business processes will be automated.
Call routing takes place on the base of flexible adjustments set by the system administrator or user. The system allows you to perform routing on the base of conditions: working / non-working hours, the user's time, the black list, the query result in a third-party database, etc. Smart routing allows you to process a call with maximum efficiency and speed.
The unique script designer allows you to implement any logic of processing calls in accordance with the needs of your company. Graphic Editor allows you to make changes in an intuitive manner. Experienced PC user will cope with the calls script full editing. Create customized call scripts based on the work schedule, the availability of IVR and staff busyness.
The automatical informing the of a customer, according to his request, redirection to the various departments, playing music or advertising information while waiting for response could be set up in the system. Alongside this, the employee who answered a call can see the wat, which makes the client to get to the right department, so he can understad what question the client has.
The system of management and control greatly simplifies the ability to record telephone conversations. The application can be configured in a way that will record every employee's conversation . It is also possible to record all telephone conversations of a specific group of users. There is a mode of selectively recording of user's conversations. Ability to record conversations ensures the safety of critical information. All important phone conversations could be recorded and later listened in the section Call analytics. Audio files can be downloaded or transferred to other employees, which ensures the accuracy of information transfer.
The call center can manager could record the conversation of any agent, and thus make the quality evaluation of work of each employee.
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Carusto Software allows to organize higly effective call center in few clicks.