Carusto Analytics is a software application.Carusto Analytics allows you to create detailed reports and implement analytics of a call-center. This tool provides visual statistics in real time. It allows you to manage the company's business processes quickly, helps to increase employee productivity, reduces the time required to prepare new reports.
How can it help your company?
Quickly and effectively get all the statistics of your company.
Analyze the effectiveness of the working time of your employees. The number of calls, duration, and user waiting time.
Analyze the load level of your employees - You can make the right decision about the necessity of employing additional staff.
The Date report will help to observe and analyze all calls for a selected period of time.The report provides information on incoming and outgoing calls and calls within the system, displays the average duration of the dial and call duration. You can select any date or set the time interval for which the report will be generated.
You can view and analyze your staff hours in the presence report.This report contains information about the presence/ temporary absence/ unavailability of all the system users and allows you to keep a record of employee time. This is especially important if your company have remote employees or free schedule. The system allows you to keep a record of working time automatically and monitor employees without any additional effort.
Detailed call peport consists the full information about all calls: the day and time of making call, the agent and subscriber number, the condition of the call: answered, missed, transfered, call direction,
You can be interested in
Combined telecommunication system for all of your employees and offices, uniting mobile and fixed numbers in order to reduce costs and organize work.
Corporate communication system with large selection of features, flexible configuration and friendly interface.
Carusto Software allows to organize higly effective call center in few clicks.