Carusto
Analytics

Carusto Analytics is a software application.Carusto Analytics allows you to create detailed reports and implement analytics of a call-center. This tool provides visual statistics in real time. It allows you to manage the company's business processes quickly, helps to increase employee productivity, reduces the time required to prepare new reports.

Advantages

Carusto Analytics

The advertising campaigns effectiveness assessment

Using "Carusto Analytics" it is easy to evaluate the effectiveness of advertising campaign by the number of calls and sales. A separate phone number for each advertising campaign will provide statistics to estimate the effectiveness of an advertising channel.

An analysis of working hours of employees

The report shows when the employee was unavailable, started or finished work, the duration of calls.

Assessment of the employees effectiveness

Detailed information for the analysis of employees work in one report: the number of hours worked and the call service quality , information about received, committed, missed, transferred calls of each employee, as well as the average / total talk time and dial-up, detailed information for each employee.

Search system

The function allows to find the necessary data and go to the appropriate report.

Talk time histogram

The displaying of a load and calls number within a day. Average daily time spent for the conversation waiting. These data helps to optimize the performance of the call center and to determine the need to expand or streamline processes.

All calls analysis

The Date report will help to observe and analyze all calls for a selected period of time.The report provides information on incoming and outgoing calls and calls within the system, displays the average duration of the dial and call duration. You can select any date or set the time interval for which the report will be generated.

Working time analysis

You can view and analyze your staff hours in the presence report.This report contains information about the presence/ temporary absence/ unavailability of all the system users and allows you to keep a record of employee time. This is especially important if your company have remote employees or free schedule. The system allows you to keep a record of working time automatically and monitor employees without any additional effort.

Detailed calls report

Detailed call peport consists the full information about all calls: the day and time of making call, the agent and subscriber number, the condition of the call: answered, missed, transfered, call direction,

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