Call-Center Carusto connects into a single monolithic environment of accounting, control and management all business processes: treatment of customers, personnel qualification, setting and fixing tasks, the control of their implementation at all levels of escalation.
How can it help your company?
Simple and intuitive interface allows you to edit, add and modify call scripts in a few clicks. You are always ready to make adjustments based on the situation.
Evaluate the effectiveness of advertising on the number of calls and sales. Start separate telephone number for each advertising campaign and get ready statistics of advertising channel effectiveness.
Create a list of contacts required for work within a few clicks.
Easy setup and management of inbound queues will systematize and improve the handling of incoming calls. The supervisor can control the processing of incoming queues in a real time just in a few clicks: to add agents, redirect calls, etc. This flexibility will improve the quality of customer service with a minimum of Call center agents. It will help to distribute the load evenly and control work.
Outbound campaigns systematize calling customers. Telephone interviews, questionnaires, service online shopping orders, holiday greetings, informing customers about promotions, etc could be easily organized with its help. The outgoing queues can automatically collect missed calls received after hours or requests from customers for a call back.
The function allows you to set the optimum for your company call handling strategy: call everybody,an agent with the longest idle, round robin, randomly chosen agent.
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