User

The application allows you to route an active call to a user or to a list of users. In such event, the system initiates a new call to the registered devices of the specified user (s), and, after the answer, connects these calls.
It should be taken into account that the call will be processed in accordance with the user's status and its settings. Thus, if the user has configured incoming call routing, then the call will be further processed in accordance with its rules.

Adjustment

To configure the Call-to-User action, you must specify 2 required parameters:

Call - a call on which the action will be performed. Select a call that you want to transfer to the user. Usually it is an Incoming call from the gateway or an Outgoing call from the user

User - indicates:

single user it is necessary to make a call to

several users it is necessary to make a call to

One or more users, defined by a variable (using additional actions).

Call to single user

In the example above, the call will be made to the user with an internal number of 106.

Calling multiple users simultaneously

In the case of routing a call to several users, the system will call them simultaneously. The call will be connected to the first user who will respond. ДThe call will end for other users.

In the example above, the call will be made simultaneously to users with internal numbers 101 and 105.

Call the user, which is defined by variable.

To implement this action, you must select a variable with value and name that was previously assigned, for example, as a result of performing the action Search or others. The variable must be of “user” type.
This option allows you to customize the routing of calls to the user, based on your company's business logic, and also to integrate the Carusto platform with third-party CRM, ERP and other accounting and contact management systems.

Call the user it was the last contact with

Very often there is a need to redirect a call to the employee with whom the caller spoke last time.
It could be done with Carusto in just a few steps:

Use the action "Search in history", to find the user with whom the last contact was.
Add the condition "User verification":
- In case the user is not found (previously there were no calls from the calling number), make a call to the manager who handles new calls.
- In case the user is found, make a call to this user.