The Carusto Analytics application allows you to create detailed reports and analyze the work of the call center.
This tool provides visual statistics in the real time, which allows you to realize daily management of business processes of the company, helps to increase the productivity of employees, and reduces the time it takes to prepare new reports.
Using Carusto Analytics you will have access to the following information:
- Number of answered calls
- Missed calls
- Transferred calls
- Call duration
- Client waiting time in a queue
- Number of new and repeated calls
- Call service level
- Distribution of calls by operators
- Work of each employee
Reports are available to download in Excel and CSV formats.
Links can be available for accessed to any report.
There is a search system which is designed to find an information quickly and switch to the corresponding report. For making search enter the user name, group name or any other information in the search field.