You can set up to 5 agent priority tiers.
Calls will come first to agents with a lower priority.
In case the strategy «call everybody» is selected, agents of the 1st level will receive a call first, then all agents of the first and second level, then the third one will join them, etc.
You can set up the incoming company with priorities in such a way that incoming calls come first to the secretary, then to the managers and only to the last line to the director. One agent can serve several campaigns. In this case, calls to campaigns with a higher priority will be processed first.